View Full Version : The Lions have a new slogan...

05-19-2008, 08:12 AM
Link (http://www.theoaklandpress.com/stories/051608/spo_20080516255.shtml)

When Kevin Furlong received an e-mail from an employee of the Detroit Lions ticket office, he did a double take.

"F--- 'em until next year," it said.

It was an inadvertent transmission, meant to be sent from one Lions employee, Matt Schul, to another, Lance Powser, about Furlong's ordeal with the Lions ticket office. Furlong felt compelled to cancel six season tickets worth more than $5,000 for the 2008 season. The Lions were trying to convince him to renew.

"It was extremely disappointing," Furlong said of his reaction to the e-mail.

When he contacted the Lions, he was told nothing could be done about it during the 2007 season, but he was promised aisle seats for 2008.

Yet, when Furlong received his season ticket invoice for 2008, it was for the same seats he had in 2007.

It was then that Furlong canceled his season tickets in an e-mail to Schul. Powser then e-mailed Furlong with an offer for more desirable seats, but Furlong said it was a matter of principle -- and he wouldn't accept the offer.

Then Furlong received the inadvertent e-mail from Schul.

The entire e-mail reads, "Lance...he is not talking about you here. Mark was asked to speak to these people and he said no. F... 'em until next year."

"Mark" is Lions ticket director Mark Graham.

Once he heard of the e-mail, Lewand called Furlong and invited him to a game.

"I did so before I heard from any media on this," he said.

Lewand offered no excuses for the incident, but absolved Graham from blame, although the e-mail in question indicates Graham refused to discuss the issue with season ticketholders such as Furlong, who had their seats unexpectedly moved for the 2007 season.

"It was an inaccurate characterization of a conversation held in 2007, not this year,'' Lewand said of Schul's e-mail.

Lewand said he was, "deeply disappointed with the e-mail and light it portrayed, and I have addressed it."

"There are a number of different levels this could have been avoided and we realize that," Lewand said. "One, with the invoice we sent out for this year. If it had been correct, none of this would have happened. We never condone our fans being discussed in that manner, whether it be in an e-mail or any type of discussion among members of our organization."

Furlong is not pleased with the Lions organization, but feels no animosity toward Schul. He was hesitant to make the e-mail public for fear Schul would be the fall guy for the incident.

"Matt was the one person who was trying to help us, and I feel for him, but it didn't sound like anybody else there cared," Furlong said.

His anger hit a head when the Lions started offering partial season ticket packages this week.

"When they came out with the partial ticket packages, I just couldn't take it anymore," Furlong said. "Evidently, the way they are treating fans isn't working out to well for them."

05-19-2008, 09:21 AM
Link (http://www.theoaklandpress.com/stories/051608/spo_20080516255.shtml)

that attitude might be more prevalent around the league than teams would care to admit.. it just got aired in detroit..

05-19-2008, 10:20 AM
that attitude might be more prevalent around the league than teams would care to admit.. it just got aired in detroit..

I bet it's that way with most professional sports. I don't exactly feel the love when I go to the Verizon center or Fedex... but the fans are what really make the experience anyway.

05-19-2008, 07:48 PM
I would have just milked them for as much free stuff as possible...

05-20-2008, 08:57 PM
And the year after that.....and the next year and the next.............Go Lions.

05-21-2008, 11:05 AM
I would have just milked them for as much free stuff as possible...


Customer service these days seems to be out the window. Now, it is what you, (the customer), can do for them, (the vendor)....

05-21-2008, 11:59 PM
The chief operating officer of the Lions actually threatened that reporter if he published this story. "I will come after you..." So that was another little crisis that the org had to deal with. Geez.